COVID-19 – If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (fever, cough, or shortness of breath), please help us keep everyone safe by rescheduling your stay.
Bath Bombs/Grains – Not allowed in the hot tub. For Jade Vine and Gum Tree, please do not bring any brightly- or deeply-colored bath bombs, or bombs or grains with glitter or small particles, as these are extremely difficult to clean. Evidence of use of these items will result in a MINIMUM $250 cleaning fee. Bath salts and neutral-colored bombs are preferred.
Candles/Incense – Not allowed on the property. Please leave these items at home.
Check-In – Between 3 pm and 7 pm; call, text, or email to arrange a different time. For arrivals after 9 pm, we may arrange for a self-check-in. With notice, we will try to accommodate early check-ins (no earlier than 1 p.m.), but even if we are unable to have your room ready early, you may be able to arrange to drop off luggage or park in the parking lot.
Check-Out – 11 am. Late check-out is usually not available (to ensure there is ample time to prepare the room for the next guests). If you need to check-out later than 11 am, please arrange in advance.
Children – While we do prefer and cater our inn to adults, we welcome children over 13. Please note that our rooms each have a maximum occupancy of two people.
Damages – A MINIMUM $250 cleaning fee may be charged at the discretion of the innkeeper following disrepair or disrespect of the property or policies.
Dietary Considerations – We serve a full 3-course breakfast each morning and are happy to accommodate any special dietary needs (or strong dislikes—we want you to enjoy breakfast!). Please let us know of these at the time of your reservation so that we have time to plan the menu.
Gift Certificates – Are available and can be picked up or mailed/e-mailed to the purchaser or recipient.
Minimum Nights – The Willow Cottage has a two-night minimum. Other rooms may be subjected to minimum stays due to special weekends or holidays.
Payments – We accept cash, Visa, Master Card, Discover and American Express. Pennsylvania sales tax of 6% and Lancaster County hotel excise tax of 1.1% apply.
Pets – We are unable to accommodate pets.
Reservations – Required. We are unable to accommodate same-day reservations or walk-ins. A credit card number is required to hold the room, and a NON-REFUNDABLE $20 deposit will be charged at the time of the reservation. The remainder will be due by check-out.
Smoking/Vaping – Not tolerated indoors. Please keep these activities outdoors and be respectful of other guests. Ashtrays and smokers’ pots are available on the property for proper disposal. Breaking this policy will result in a $250 cleaning fee and an additional night’s charge to allow us to air out the room and launder any affected linens.
Violations – Any violation of these policies will result in the need to find other accommodations immediately. Refunds will not be considered.
Cancellations – We are a small bed & breakfast whose policy is not to overbook rooms. Once a room is reserved for you, we remove it from the list of available rooms for other guests. For this reason, please let us know as soon as possible** if you must cancel your reservation. We hope that you don’t need to cancel and will make every effort to see that our guests are not penalized for a cancellation, but please note the following:
**Cancellations made less than 72 hours of arrival date are subject to $100 cancellation fee. No-shows and same-day cancellations are subject to the full price of the reservation, including taxes and any add-ons purchased. There are no refunds for early departure.